Terms & Conditions

1. Who We Are and What We Do

1.1. Airport Transfers Club operates an online booking platform that enables customers to reserve private ground transportation ("Transfer Services") provided by independent, third-party transportation companies ("Operators").

1.2. We are an intermediary and booking agent only. We do not own, lease, operate, or control any vehicles. We do not employ, engage, or supervise any drivers. We do not ourselves provide, perform, or deliver the Transfer Services. The Transfer Service you book is provided directly by the Operator.

1.3. We work with Operators that we reasonably believe to be established and appropriately licensed and insured to provide transportation in their jurisdiction. However, Operators are independent contractors, not our employees, agents, partners, or representatives, and we do not control the manner, means, or standard by which they perform the Transfer Service.

1.4. Our role is limited to facilitating the booking, coordinating the reservation with the Operator, and collecting payment through the Platform. Any statement on the Platform describing a transfer as "ours" or similar shall be read consistently with this Section 1 and does not make us the provider of the Transfer Service.

2. Bookings

2.1. To make a booking you must provide accurate and complete information, including but not limited to your pickup and drop-off locations, travel dates and times, flight details (where applicable), number of passengers, and valid contact details (email and telephone).

2.2. A booking is confirmed only when you receive a confirmation from us containing a booking reference. Until confirmation is issued, no booking exists.

2.3. You are responsible for reviewing your confirmation and notifying us promptly of any error. We are not responsible for service failures, delays, or additional costs arising from inaccurate, incomplete, or outdated information you provide, including an incorrect accommodation address, an incorrect flight number, or unreachable contact details.

2.4. Each Transfer Service is subject to the specific details, inclusions, vehicle type, passenger capacity, and terms shown at the time of booking. It is your responsibility to select the correct service and vehicle for your party and luggage.

3. Pricing and Payment

3.1. All prices are displayed on the Platform in the currency shown and are quoted per vehicle unless otherwise stated. The price applicable to your booking is the price shown at the time you complete your booking.

3.2. Full payment is required at the time of booking. We do not take deposits or partial payments unless expressly stated for a particular service.

3.3. Payment is collected through the Platform using our third-party payment processor, Stripe. We do not store your full card details. By making a payment you agree to Stripe's applicable terms and authorize the charge for your booking.

3.4. Prices are inclusive of the components stated at the time of booking. Any optional extras, additional stops, waiting time beyond any included allowance, or services not included in the quoted price may be subject to additional charges, which will be made clear before they are incurred where reasonably practicable.

3.5. We reserve the right to correct pricing errors and to decline or cancel a booking affected by an obvious pricing or typographical error, in which case any amount paid for the affected booking will be refunded.

4. Changes and Cancellations

4.1. Cancellation and refund terms vary by destination and by the specific Transfer Service booked and are displayed at the time of booking and stated on your booking confirmation. Those specific terms apply to your booking and are incorporated into these Terms by reference. Please review them before completing your booking.

4.2. Our general framework for cancellations, amendments, refunds, and no-shows is set out in our Cancellation & Refund Policy.

4.3. Requests to amend a confirmed booking (for example, a change of pickup time, date, location, or passenger count) are subject to availability and to the Operator's acceptance, and may result in a change of price. A material amendment may be treated as a new booking.

4.4. If we or the Operator are unable to provide a confirmed Transfer Service, we will offer you a suitable alternative where possible or a full refund of the amount you paid for that booking. This is the full extent of our liability in such circumstances, subject to Section 7.

5. Your Responsibilities

5.1. You must be ready at the agreed pickup location at the agreed time. Where the Operator provides a reasonable waiting-time allowance, charges may apply beyond it, and failure to appear may be treated as a no-show under the applicable cancellation terms.

5.2. You are responsible for the conduct of all passengers in your party. Operators may refuse to carry, or may terminate the journey of, any passenger who is intoxicated, abusive, unsafe, or in breach of applicable law, without refund.

5.3. You must comply with all applicable laws, including seat-belt, child-restraint, and immigration requirements. Where child seats or specific accessibility requirements are needed, you must request them at the time of booking; we cannot guarantee provision of items not requested in advance.

5.4. You are responsible for your personal belongings at all times. Neither we nor the Operator accept responsibility for items lost, left behind, or damaged, save to the extent required by applicable law.

6. Flight Tracking and Timing

6.1. Where you provide flight details, we and the Operator may use them to help coordinate your pickup. This is a coordination aid only.

6.2. We do not guarantee pickup timing and are not responsible for delays, missed pickups, missed flights or connections, or other losses caused by circumstances outside our reasonable control, including flight schedule changes, air-traffic or airport delays, customs or immigration processing, traffic, road or weather conditions, or events of force majeure.

7. Limitation of Liability

7.1. The Transfer Service is provided by the Operator and not by us. To the maximum extent permitted by applicable law, we are not liable for any act, omission, negligence, breach, delay, or failure of any Operator, or for the condition, safety, roadworthiness, licensing, or insurance of any vehicle, or for the conduct of any driver.

7.2. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY PERSONAL INJURY, DEATH, ILLNESS, LOSS OF OR DAMAGE TO PROPERTY, OR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFIT, ENJOYMENT, OR OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH THE TRANSFER SERVICE, THE ACTS OR OMISSIONS OF ANY OPERATOR, OR YOUR USE OF THE PLATFORM, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.

7.3. Where we are found liable notwithstanding the above, and to the maximum extent permitted by applicable law, our total aggregate liability arising out of or in connection with any booking shall not exceed the total amount you paid to us for that booking.

7.4. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our own negligence, for fraud, or for any other liability that applicable mandatory law does not permit to be excluded. Where any exclusion or limitation in these Terms is held unenforceable, it shall apply to the maximum extent permitted by law.

7.5. The Platform and its content are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the Platform will be uninterrupted or error-free.

8. Indemnity

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Airport Transfers Club, MLR Concierge Services Co LLC, and its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or connected with your breach of these Terms, your misuse of the Platform, or your or your party's conduct in connection with a Transfer Service.

9. Force Majeure

We shall not be in breach of these Terms nor liable for any delay or failure to perform arising from causes beyond our reasonable control, including acts of God, natural disasters, extreme weather, epidemic or pandemic, war, terrorism, civil unrest, strikes, government action, or failure of transport, communications, or utility infrastructure.

10. Intellectual Property

All content on the Platform, including text, graphics, logos, and software, is owned by or licensed to us and is protected by intellectual property laws. You may not copy, reproduce, or exploit any part of the Platform without our prior written consent.

11. Third-Party Links

The Platform may contain links to third-party websites or services. We do not control and are not responsible for the content, policies, or practices of any third party.

12. Governing Law and Dispute Resolution

12.1. These Terms and any dispute or claim arising out of or in connection with them or their subject matter are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates.

12.2. Subject to any mandatory consumer-protection rights available to you under the laws of your country of residence, the courts of Dubai, United Arab Emirates shall have jurisdiction, or, at the Company's election, any dispute may be referred to arbitration administered by the Dubai International Arbitration Centre (DIAC) in accordance with its rules, with proceedings conducted in English.

13. General

13.1. Changes. We may update these Terms from time to time. The version in effect at the time of your booking governs that booking. Continued use of the Platform after changes constitutes acceptance of the updated Terms.

13.2. Severability. If any provision is held invalid or unenforceable, the remaining provisions continue in full force and effect.

13.3. Waiver. Our failure to enforce any provision is not a waiver of that provision or any other.

13.4. Entire Agreement. These Terms, together with the Privacy Policy, the Cancellation & Refund Policy, and the specific terms shown at the time of booking, constitute the entire agreement between you and us regarding your use of the Platform and supersede all prior understandings.

13.5. Assignment. You may not assign your rights under these Terms without our consent. We may assign our rights and obligations to an affiliate or successor.

14. Contact