Cancellation & Refund Policy

1. Booking-Specific Terms Apply

Cancellation and refund terms vary by destination and by the specific Transfer Service you book. The terms that apply to your booking are displayed at the time of booking and stated on your booking confirmation. Those booking-specific terms govern your booking and take precedence over the general framework in this Policy where they differ.

Please review the cancellation terms shown for your chosen service before completing your booking.

Current terms by destination:

Punta Cana: Free cancellation up to 24h before pickup — full refund. Under 24h or no-show — non-refundable.

Los Cabos: Free cancellation up to 72h before pickup — full refund. 48–72h before pickup — 50% refund. Under 48h or no-show — non-refundable.

2. Payment

Full payment is required at the time of booking. We do not take deposits unless expressly stated for a particular service.

3. Requesting a Cancellation or Change

3.1. To cancel or request a change to a confirmed booking, contact us using the details below or through the channel provided in your booking confirmation, and quote your booking reference.

3.2. Whether a cancellation qualifies for a refund, and the amount of any refund, is determined by the cancellation terms applicable to your specific booking (see Section 1), including any cut-off time before pickup.

3.3. Requests to amend a booking (for example, a change of time, date, location, or passenger count) are subject to availability and to the Operator's acceptance, and may change the price. A material amendment may be treated as a new booking subject to its own terms.

4. No-Shows

If you do not appear at the agreed pickup location within any waiting-time allowance provided, and have not cancelled in accordance with the applicable terms, the booking may be treated as a no-show and may be non-refundable, as set out in the terms applicable to your booking.

5. Cancellations by Us or the Operator

If we or the Operator are unable to provide a confirmed Transfer Service, we will, where possible, offer you a suitable alternative, or otherwise provide a full refund of the amount you paid for that booking. This is the full extent of our liability in such circumstances, subject to the Limitation of Liability in our Terms & Conditions.

6. Force Majeure

Where a Transfer Service cannot be provided due to circumstances beyond reasonable control (including extreme weather, natural disaster, epidemic or pandemic, civil unrest, or government action), we will work with you and the Operator in good faith. Any refund in such circumstances is subject to the terms applicable to your booking and to any amounts recoverable from the Operator.

7. How Refunds Are Issued

7.1. Approved refunds are issued to the original payment method via our payment processor, Stripe.

7.2. Refunds are processed within a reasonable period after approval. The time for funds to appear in your account depends on your bank or card issuer.

7.3. Refunds relate to the amount paid for the Transfer Service. Any bank or currency-conversion charges applied by your card issuer are outside our control.

8. Contact